These Terms & Conditions ("Terms") govern your access to and use of MyAIStaff — our marketing site at myaistaff.com, our dashboard at app.myaistaff.com, and the related platform, APIs, and embeddable agents (together, the "Service"). MyAIStaff lets businesses build and deploy AI agents — video "Avatar" agents, "Chat" widgets, and "Call Center" voice agents — grounded in their own knowledge base. Please read these Terms carefully. By creating an account or using the Service, you agree to be bound by them.
These Terms form a binding agreement between you and [ registered legal entity name ] ("MyAIStaff", "we", "us", or "our"). By signing up for an account, accessing the dashboard, embedding an agent, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms.
If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" and "Customer" refer to that organization.
If you do not agree to these Terms, do not use the Service. Your use of the Service is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Where you and MyAIStaff have signed a separate written agreement (for example, an Enterprise order form or data processing agreement), that agreement controls to the extent it conflicts with these Terms.
You must be at least 16 years old and capable of forming a binding contract to use the Service. The Service is intended for business use and is not directed to children.
To use most features you must create an account. We use a third-party identity provider to handle sign-up and authentication. You agree to provide accurate, current, and complete information when you register and to keep it up to date. We may refuse, suspend, or terminate accounts at our discretion as permitted by these Terms.
You are responsible for safeguarding your credentials and for all activity that occurs under your account. Use strong, unique credentials, keep them confidential, and do not share them. Notify us promptly at support@myaistaff.com if you suspect any unauthorized access or other security breach. We are not liable for losses arising from your failure to protect your account.
If you invite team members or other users to your account, you are responsible for their compliance with these Terms and for the actions they take through your account.
MyAIStaff is a software-as-a-service platform that lets Customers build AI agents grounded in their own uploaded knowledge base and deploy them to their own channels. The Service includes three agent types:
Customers configure their Agents, upload knowledge-base content, and then either embed an Agent on their own website using our provided code or connect a voice Agent to a phone number. We provide the hosting, AI model orchestration, real-time media, metering, and analytics that make the Agents work.
The Service is provided on an ongoing, evolving basis. We may add, change, or remove features over time, as described in Section 18. We do not guarantee that any particular feature will always be available or perform in a specific way.
You agree to use the Service lawfully and responsibly. You are responsible for everything your Agents do and for the conduct of your End Users to the extent it results from how you have configured and deployed the Service. You must not, and must not allow anyone else to:
We may investigate suspected violations and cooperate with law-enforcement authorities. Violations may result in suspension or termination under Section 17.
As between you and us, you own your Customer Content, including the knowledge-base materials you upload (such as PDFs, DOCX files, and web pages), your prompts, your configuration, and your branding. We do not claim ownership of it.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, reproduce, and create technical derivatives of your Customer Content and Conversation Data, solely to the extent necessary to provide, secure, maintain, meter, and improve the Service for you, and to comply with law. This license includes sharing the relevant content with our Subprocessors so they can perform their part of the Service. It ends when the content is deleted, subject to routine backup expiry described in our Privacy Policy.
You represent and warrant that you have all rights, consents, and permissions necessary for us to process your Customer Content and the Conversation Data your Agents generate, and that doing so does not violate any law or third-party right. You are responsible for the accuracy, legality, and appropriateness of the knowledge base your Agents are grounded in, and for making any disclosures to, and obtaining any consents from, the individuals whose data you process.
For Conversation Data generated by End Users interacting with your Agents, you are the data controller and MyAIStaff acts as a processor on your behalf, processing that data on your documented instructions as set out in these Terms, our Privacy Policy, and any applicable data processing agreement. Transcripts and call recordings may be stored; you can disable transcript retention for any Agent using the per-Agent "do not store transcripts" privacy toggle.
Agents use artificial intelligence to generate responses. AI output can be inaccurate, incomplete, outdated, or otherwise unsuitable, and may not faithfully reflect your knowledge base. You acknowledge that:
You are responsible for evaluating whether an Agent is suitable for your intended use and for any decisions made based on its output.
When you embed an Agent on your own website or connect a voice Agent to a phone number, you — not MyAIStaff — own and control the property where the Agent appears and the relationship with your End Users.
You are responsible for providing your own privacy notices, terms, cookie disclosures, and any AI-interaction or recording notices on your properties, and for obtaining any consent required from your End Users before they interact with an Agent, before any recording or transcription occurs, and before any End-User personal data is processed. You will configure the embed allowed-hosts list so your Agent only runs on domains you control, and you will honor End-User requests (such as opt-outs and data-subject requests) that we route to you as the controller.
End Users are not our customers and have no account or contractual relationship with us by virtue of interacting with your Agent. Requests from End Users about their data are directed to you as the controller; we will reasonably assist you in responding as described in our Privacy Policy.
Each plan includes one shared monthly pool of Conversational Minutes that is used across all of your Agents. How quickly the pool drains depends on the conversation mode:
| Plan | Price | Agents | Included minutes / month | Overage |
|---|---|---|---|---|
| Trial | Free, 14 days | 1 agent | 60 conversational minutes | None — Agents pause when the 60 minutes are used |
| Starter | $99 / month | 2 agents | 500 conversational minutes | Pay-as-you-go at standard rates |
| Pro | $297 / month | 10 agents | 2,000 conversational minutes | Pay-as-you-go with a 10% discount |
| Enterprise | Custom — contact sales | Custom | Custom | Custom |
The Trial is free for 14 days and includes 1 Agent and 60 Conversational Minutes, with no overage billing. When the 60 minutes are used, your Agents pause until you upgrade to a paid plan.
Paid plans auto-renew monthly until cancelled. We use Stripe as our payment processor; you authorize us (through Stripe) to charge your payment method for the recurring plan fee at the start of each billing period and for any overage. Overage is billed in arrears (at the end of the billing cycle) at the rates above.
You can cancel anytime through the Stripe customer portal in your dashboard. When you cancel, your Agents keep running until the end of the paid period; after that they are archived and then hard-deleted 7 days later. Cancellation stops future renewals but does not, by itself, retroactively refund the current period.
Prices are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes associated with your purchase, except for taxes based on our net income. Where required, applicable taxes will be added to your charges.
We may change our prices, plan inclusions, or overage rates. We will give you notice of changes that affect your plan, and changes take effect at your next renewal. Continuing to use the Service after a price change takes effect means you accept the new pricing.
Except where required by applicable law, fees are non-refundable and we do not provide refunds or credits for partial periods, unused Conversational Minutes, or unused features.
The Service relies on trusted third-party providers — for example, an identity provider for sign-up and authentication, Stripe for payments, and Subprocessors for AI models, cloud hosting and storage, real-time media and telephony, and transactional email. We do not publicly name our AI and infrastructure Subprocessors here, but we maintain a current list and will provide it on request to privacy@myaistaff.com.
Your use of Stripe is also subject to Stripe's own terms and privacy policy. If you choose to integrate the Service with other third-party products (for example, by connecting your own provider credentials), your use of those products is governed by their terms, and we are not responsible for them. We are not responsible for the availability, accuracy, or content of third-party services, and your dealings with them are solely between you and the provider.
The Service — including the platform, software, APIs, embeddable widgets, user interfaces, models and orchestration, documentation, and the MyAIStaff name, logos, and branding — is owned by us or our licensors and is protected by intellectual-property laws. We reserve all rights not expressly granted to you.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service, and to deploy the embed code we provide on your own properties, during your subscription. You may not copy, modify, distribute, sell, or lease any part of the Service, or remove or obscure any proprietary notices, except as expressly permitted here.
Subject to your rights in your Customer Content, any improvements to the Service, including aggregated and de-identified usage insights that do not identify you or any End User, remain our property.
If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose, without any obligation or compensation to you. Feedback is provided voluntarily and we are free to use it without restriction.
Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to its personnel, advisors, and Subprocessors who need it and are bound by similar obligations.
Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to it without obligation, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information if required by law, provided it gives reasonable advance notice where permitted. Our handling of personal data is further governed by our Privacy Policy and any applicable data processing agreement.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that AI output will be accurate, complete, or fit for any particular purpose. You use the Service, and rely on Agent output, at your own risk. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
To the maximum extent permitted by law:
These limitations apply regardless of the theory of liability and form an essential basis of the bargain between us. Nothing in these Terms limits liability that cannot be limited under applicable law (such as liability for fraud, or for death or personal injury caused by negligence). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless MyAIStaff and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Content or knowledge base; (b) your Agents and how you deploy and use them; (c) your violation of these Terms or applicable law, including call-recording, telemarketing, consent, and data-protection laws; (d) your infringement of any third-party right; or (e) your interactions with, and obligations to, your End Users.
We will notify you of any claim subject to indemnification, allow you to control the defense (provided any settlement that affects us requires our consent), and reasonably cooperate at your expense.
You may stop using the Service and cancel your subscription at any time through the Stripe customer portal in your dashboard, as described in Section 9.
We may suspend or terminate your access to all or part of the Service if you materially breach these Terms, fail to pay fees when due, use the Service in a way that creates legal risk or harms the Service or others, or if required by law. Where practical and appropriate, we will give you notice and an opportunity to cure.
When your subscription ends or your account is terminated, your Agents keep running until the end of any paid period and then are archived. Archived Agents are hard-deleted 7 days later. You can also delete your account through our self-service process, which begins a 7-day grace period before permanent, irreversible deletion. After deletion, data is removed except as needed to comply with law, and backups expire on a rolling basis as described in our Privacy Policy. We recommend exporting your data (using our self-service export) before terminating.
Sections that by their nature should survive termination — including ownership, feedback, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive.
We may modify, add, or discontinue features of the Service from time to time. We will try to avoid material reductions to core functionality during a paid term, but we may make changes for security, legal, or operational reasons.
We may also update these Terms. When we do, we will post the updated Terms with a new effective date and, for material changes, provide reasonable notice (for example, by email or an in-product notice). Changes take effect on the stated effective date, and your continued use of the Service after that date means you accept the updated Terms. If you do not agree, you should stop using the Service and may cancel.
These Terms are governed by the laws of [ governing-law jurisdiction ], without regard to its conflict-of-laws rules. The courts located in [ governing-law jurisdiction ] will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you and we consent to that jurisdiction and venue.
Before filing any formal claim, the parties agree to first attempt to resolve the dispute informally by contacting legal@myaistaff.com. Nothing in this section prevents either party from seeking injunctive or equitable relief to protect its intellectual property or Confidential Information. These provisions apply only to the extent permitted by the mandatory laws of your jurisdiction, including any non-waivable consumer protections.
Questions about these Terms? We're happy to help.
Mailing address: [ registered address ].
